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Special Note about order cancellations on certain products:
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Please note: certain items are custom built to order, including all Eight Liner Cherry Master machines, Quarter Pushers and Pot of Gold machines. Once we have ordered the parts and begun the build process we cannot cancel your order. Order cancellations for any reason will result in a 20% cancellation penalty. If you refuse delivery on a shipped item then you will be responsible for both the outbound and the return shipping costs plus a 20% penalty. If you originally paid by credit card then any refunded money must be applied as a credit to your credit card less a 3% credit card transaction fee.
How Do I Return My Order?
Please note: certain items are not returnable including: Items sold on auctions, clearance items, special order items, items with custom finishes or custom options, Slot Machines, slot machine parts, Quarter Pushers, Quarter Pusher Parts, Gamemakers, Gamekings, Toy Taxi and Hot Stuff Cranes, JVL's, 8 liners, 8 liner parts, 8 liner boards, 8 liner Cherry master machines, Pot of Gold Machines, Pot of Gold Boards,Sweepstakes machines, Phone-Card Sweepstakes machines Pull tab and Scratch Off tickets, and Pot of Gold Parts..Regarding these machines PLEASE NOTE: The operations of these games and the features therein may be subject to various state, provincial and/or local laws or regulations. It is not intended to solicit the sale of such games in any jurisdiction wherein the same may not be lawfully sold or operated. It is the responsibility of the purchaser to fully investigate the legal requirements in their own jurisdiction prior to purchase. Mitchell enterprises, Slotsdirect.com and their employees will not be liable for any legal action or use prohibitions placed on these machines after they are sold. ALL SALES ARE FINAL. NO RETURNS NO REFUNDS under any circumstances whatsoever.
For all other products not mentioned above, Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 15 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs and restocking fees. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 20% restocking fee which will be deducted from your refund should you wish to make a return. If you originally paid by credit card then any refunded money must be applied as a credit to your credit card less a 3% credit card transaction fee.No refunds or returns after 15 days.
Download Return Request form to get an RA # (return authorization number) .
YOU MUST CLEARLY SHOW AN RA# ON THE OUTSIDE OF THE PACKAGE OR IT WILL BE REFUSED AND RETURNED TO YOU. OUR COMPANY WILL REFUSE ALL PACKAGE DELIVERIES NOT SHOWING AN RA#
Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round-trip shipping costs will be deducted from your refund.
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. To return an item:
Using our Standard Return Policy: